What may be covered
Eligible manufacturing defects may be covered during the stated warranty period, subject to manufacturer inspection and terms. Repair, replacement or service-centre handling depends on the brand’s policy.
Warranty guidance
Medical Equipment Warranty Information
Warranty terms vary by brand, model, seller, consumable status and product category. The applicable written warranty on the invoice, product card, manufacturer document or quotation controls the coverage.
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Common exclusions
Physical damage, liquid damage, unauthorised repair, incorrect power supply, misuse, normal wear, consumables, filters, masks, tubing, batteries or accessories may be excluded unless specifically covered.
How to request warranty support
Keep the invoice, serial number, model details and photographs or video of the issue. Contact support before sending or opening the product. We will guide the next step according to the applicable policy.
Helpful answers
Frequently asked questions
Is every medical product covered by warranty?
No. Coverage depends on the product, brand, invoice and written warranty terms. Consumable and hygiene products may not have standard warranty coverage.
Who decides whether a defect is covered?
The manufacturer, authorised service centre or responsible supplier evaluates the product under the applicable warranty terms.
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Discuss your requirement with our team
Share the product, rental, clinic, hospital or home-care requirement and delivery location. Our team will confirm suitable options, availability and next steps.