Report promptly
Inspect the shipment at delivery and report damage, mismatch or missing items promptly with the invoice, packaging photographs and unboxing evidence where available.
Post-purchase support
Product Return and Replacement Information
Medical and hygiene products require careful return controls. Eligibility depends on product category, condition, seal, installation status, defect verification, delivery evidence and the written terms accepted at purchase.
Verified productsTransparent pricingDelhi NCR support
Request Return SupportNeed help? Call +91-9355-100-499
Non-returnable items
Used, opened, fitted, customised, installed, sterile, hygiene-contact or consumable items may be non-returnable for safety reasons unless a verified defect or incorrect supply is established.
Resolution process
The product may need inspection by our team, the distributor or the manufacturer. Depending on eligibility, the resolution may be replacement, repair, credit, refund or rejection with reasons.
Divine Health Home Care
Discuss your requirement with our team
Share the product, rental, clinic, hospital or home-care requirement and delivery location. Our team will confirm suitable options, availability and next steps.