Before dispatch or allocation
Requests received before procurement, dispatch or staff allocation are reviewed promptly. Any payment-gateway, sourcing or administrative deductions will be explained where applicable.
Cancellation terms
Order and Service Cancellation Policy
Cancellation eligibility depends on order status, procurement, dispatch, customisation, technician allocation, delivery route, rental preparation and third-party charges already incurred.
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After dispatch or preparation
Delivery, installation, handling, return freight, restocking or rental preparation charges may apply once fulfilment has started. Custom or special-order items may not be cancellable.
Emergency and clinical services
For booked healthcare staff or urgent setup, cancellation charges may apply when personnel or equipment have already been reserved or dispatched.
Divine Health Home Care
Discuss your requirement with our team
Share the product, rental, clinic, hospital or home-care requirement and delivery location. Our team will confirm suitable options, availability and next steps.