Eligibility review
The team verifies the order, payment, delivery or service status, product condition, supporting evidence and applicable deductions before approving a refund.
Refund processing
Payment Refund Policy
Refunds are issued only after eligibility is confirmed under the applicable order, return, cancellation, rental or service terms. The refund method and timeline may depend on the original payment channel and banking network.
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Deductions
Approved refunds may exclude delivery, installation, pickup, payment-gateway, used-rental-period, consumable, damage, restocking or other charges where those costs have already been incurred and were disclosed.
Processing confirmation
Once processed, a reference or confirmation is shared when available. Bank or payment-provider settlement time is outside the direct control of Divine Health Home Care.
Divine Health Home Care
Discuss your requirement with our team
Share the product, rental, clinic, hospital or home-care requirement and delivery location. Our team will confirm suitable options, availability and next steps.