Information to provide
Share your name, mobile number, order or rental reference, product model, serial number if relevant, location, issue description and photographs or video. Do not include unnecessary medical records in an open message.
Our support team helps route questions about products, rentals, orders, delivery, installation, maintenance, warranty and home healthcare services to the appropriate team.
Share your name, mobile number, order or rental reference, product model, serial number if relevant, location, issue description and photographs or video. Do not include unnecessary medical records in an open message.
This support channel is not an emergency medical service. For a medical emergency, contact local emergency services or the treating medical team immediately.
A support ticket helps preserve the issue history, assigned status and resolution notes. Equipment may require on-site inspection or authorised service-centre review.
Share the product, rental, clinic, hospital or home-care requirement and delivery location. Our team will confirm suitable options, availability and next steps.