Privacy Policy

1. Introduction

Welcome to Divine Health Home Care. We are committed to respecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and secure your information when you visit our website (https://divinehealthathome.com) or use our services.

2. Information We Collect

2.1 Personal Information

• Full name
• Phone number
• Email address
• Physical address
• Government ID (only if required for verification)

2.2 Medical Information

• Patient medical condition and history (only as needed for equipment or service)
• Doctor prescriptions (if applicable)

2.3 Payment and Transaction Data

• Billing address
• Order history
• Partial payment details (handled securely via third-party payment gateways)

2.4 Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Cookies and usage data

3. How We Use Your Information

We may use your data for the following purposes:

• To deliver and maintain medical equipment and home care services
• To process your orders and manage your account
• To communicate with you, including service updates and promotional messages
• To improve our website, customer service, and offerings
• To comply with legal or regulatory obligations

4. Legal Basis for Processing

We process your information based on one or more of the following legal grounds:

• Your consent
• Contractual necessity
• Legal obligations
• Legitimate interests, such as improving our services

5. Sharing Your Information

Your data may be shared with:

• Delivery and logistics providers
• Healthcare professionals affiliated with our service
• Third-party service providers (e.g., payment processors, IT support)
• Government authorities when required by law

We do not sell or rent your personal information to third parties.

6. Data Retention

We retain your personal and transaction data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. These include data encryption, secure servers, and restricted access protocols.

8. Your Data Protection Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data under certain conditions
• Withdraw your consent at any time
• Lodge a complaint with a data protection authority

9. Cookies and Tracking Technologies

We use cookies to personalize your experience, analyze website traffic, and enhance service delivery. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

12. Updates to This Privacy Policy

We may update this policy from time to time. All updates will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Divine Health Home Care
📍 Noida, Delhi NCR
📞 +91-9355100499
📧 info@divinehealthathome.com
🌐 https://divinehealthathome.com